Help with your kit

Support & refund requests

7-day refund request policy

Submit a refund request using the form below within 7 calendar days of purchase. Include your purchase email, order number and the reason you are requesting a refund. The deadline applies to when you submit your request, not when we finish reviewing it.

We review requests individually, including what did not work, how the kit differed from its description, or why it did not meet your expectations. A request is not an automatic approval or a money-back guarantee. We will check your order and respond within 3 business days. Approved refunds are returned to the original payment method; your provider determines when the credit appears.

Problems accessing a paid download should be reported so we can help restore access. This voluntary policy does not limit any rights or remedies required by applicable law.

Request a refund

Describe the issue in your own words. Do not include card numbers, passwords, customer records or confidential dealership reports. Save the confirmation reference shown after submission.

Request confirmations appear on this page after submission. Save your confirmation reference.

Start with the included help

The download includes troubleshooting prompts for blank pages, rejected imports, wrong totals and missing changes. Use fictional examples and describe the exact steps and error. Your purchase includes the training materials; private coaching and custom implementation are not included.